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Contact Us
Many of your questions may be answered already in our HELP section or if you are an existing VCARD holder by logging into MY VCARD where you can check your balance and transaction history, get your Visa number, request your security details, block your VCARD, reset your password and update your profile.

MY VCARD PASSWORD / LOGIN QUERIES
CLICK HERE

PHONE QUERY – EXISTING VCARD HOLDERS
If you already have a VCARD please call 24 Hour Customer Assistance for: compromised VCARDs, balances and transaction history, and any disputed transactions. Phone charges apply.

1800 204 968

If phoning from outside Australia:

+1 866 218 3947

PURCHASING A VCARD OR REGISTRATION QUERIES
If you do NOT yet have a VCARD Visa Number and have a query regarding purchasing or activating a VCARD, or registering as a user, call:

1300 725 796

Alternatively you can contact us by email. Please enter your contact details and type your question(s) below.
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